pivpp Responsible Gaming Guide
Enjoy entertainment safely — pivpp is always here to help you make the right decisions.
Gambling is for entertainment, not addiction
pivpp believes that online casino and betting is a form of entertainment — just like watching a film or following sports. But it is enjoyable only when you participate responsibly.
Responsible gaming means you decide — when to play, how much time to spend and how much money to use. At pivpp we provide multiple effective tools to give you that control. Our 24/7 live chat support team is always ready to speak with you in Bengali.
Please note: pivpp is for people aged 21 or older only. Age verification is a strict policy of ours and minors are not permitted to create an account.
Signs of problem gambling
- Spending money needed for essentials on gambling
- Placing more bets to recover losses
- Playing in secret from family or friends
- Skipping work, studies or sleep to gamble
- Feeling restless when unable to play at the online casino
- Continuously increasing the amount you bet
If you notice any of these signs, please contact us.
Our Protection Tools
pivpp provides these tools to keep you safe, free of charge. Contact us on live chat to activate any protection measure.
Deposit Limit
Set a limit on how much money you can deposit daily, weekly or monthly. Lowering the limit takes effect immediately; increasing it takes effect after 24 hours.
Loss Limit
Decide in advance the maximum amount you are willing to lose in a given period. Once that limit is reached, your account will automatically stop betting.
Time Limit
Set a daily or weekly playing time. When the time is up, your session will end automatically and you will receive a notification.
Time-Out
Take a break for a few days or a few weeks. While a time-out is active, logging in and placing bets will be completely disabled — and you will also be paused from bonus promotions.
Self-Exclusion
If you feel you need a long-term break, you can close your account for 6 months, 1 year or permanently. During this period, no new account can be opened.
Reality Check
Receive regular notifications about how long you have been playing and how much you have wagered. These notifications help keep you aware.
How to use the protection tools
Activate protection on your account in just a few steps.
Login
Log in to your pivpp account and go to the Profile section.
Responsible Gaming menu
Select the "Responsible Gaming" section from Account Settings.
Set your limits
Set deposit, time or loss limits according to your preference.
Get support help
For any issue, speak with our Bengali support team on 24/7 live chat.
Age Verification and Minor Protection
Only people aged 21 or above may participate on the pivpp online casino platform in Bangladesh. Age verification may be carried out at registration and before any withdrawal.
If you have children or teenagers in your household, you are advised to use parental control software on your device. Keep the pivpp app or site out of reach of minors and never share your login details with anyone.
- Use your account yourself only
- Keep your password secure and do not share it
- Keep a PIN or password lock on your device
- Do not hand your device to others while logged in
- If you suspect a minor is using the account, notify us to close it
Our age verification policy
- Providing date of birth at registration is mandatory
- KYC verification is carried out on suspicious accounts
- If a minor is detected, the account is suspended and the deposit is returned
- Accounts found to have provided a false age are permanently closed
Self-Exclusion: Long-Term Protection
If you feel gambling is having a negative impact on your life, self-exclusion is the most effective step to take.
6-month break
Activate a 6-month self-exclusion for short-term issues. During this time your account will be completely inactive and no marketing messages will be sent.
1-year break
Your account will be fully suspended for one year. There is no way to reopen your account during this period — recovery is only possible after the full time has passed.
Permanent closure
If you decide you never want to play again, close your account permanently. This cannot be undone and your information will be stored safely.
To activate self-exclusion, contact us on 24/7 live chat or send an email to [email protected]. Our team will complete the process within 24 hours.
Best practices for responsible gaming
Follow these guidelines for a healthy and enjoyable gaming experience. pivpp always wants to keep you aware and safe.
- Set a budget before playing and stick to it
- Only bet money you can afford to lose
- Do not place more bets trying to recover losses
- Take regular breaks and play with a clear head
- Do not play while drinking or under stress
- Spend on entertainment only from what remains after family responsibilities and bills are covered
- Let your reason for playing be enjoyment, not a source of income
- After a big win, set some of it aside
Help and Contact
Problem gambling is a recognised addiction. Seeking help is not a sign of weakness — it is a sign of courage. You are not alone.
pivpp live chat support
Get help in Bengali 24 hours a day, 7 days a week. Talk to us about any responsible gaming issue, setting limits or closing your account.
Questions and answers about responsible gaming
Find answers to the most frequently asked questions here.
Play safely, enjoy the experience
Experience responsible gaming at pivpp. Join our game lobby, cricket betting and slots — and enjoy the most from your entertainment while staying within the right limits.